Privacy Policy

Scope of This Policy

This Privacy Policy explains how CrossTalk International (referred to as “CrossTalk,” “we,” “us,” or “our”) handles information collected through crosstalkinternational.com and related website forms, store features, donation links, media embeds, and online ministry services that link to this policy.

This policy does not replace the privacy policies of third-party services. When you leave our website or use a third-party payment, video, social media, shipping, email, or app service, that provider may collect and use information under its own terms.

Information We May Collect

We may collect information you choose to provide, such as your name, email address, telephone number, mailing or billing address, prayer request, question, testimony, order information, donation information, communication preferences, and the content of messages submitted through the website.

Our website and service providers may also automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, cookie or similar identifiers, and information used for security, analytics, fraud prevention, and website performance.

Payment card details are generally entered directly into a third-party payment processor. CrossTalk does not intentionally store complete payment-card numbers on this website.

How We Use Information

We may use information to:

• respond to questions, prayer requests, ministry inquiries, and support requests;
• process and fulfill store orders, donations, registrations, subscriptions, or other requested transactions;
• send receipts, confirmations, service notices, and ministry communications you request or reasonably expect;
• operate, maintain, secure, troubleshoot, and improve the website;
• measure website and media performance and understand how visitors use our services;
• detect spam, fraud, abuse, security incidents, unlawful activity, and violations of our terms;
• maintain accounting, donor, order, tax, legal, and operational records; and
• comply with law, lawful process, and legitimate ministry or organizational obligations.

Cookies, Analytics, and Embedded Media

We may use cookies and similar technologies that are necessary for website functions, shopping carts, preferences, security, analytics, and performance. You can usually control cookies through your browser settings, although disabling some cookies may cause parts of the website to stop working correctly.

Pages may include videos, maps, social media posts, audio players, forms, fonts, or other content supplied by third parties. Those providers may collect technical information, set cookies, or recognize you if you are signed in to their service. Their practices are governed by their own privacy policies.

Donations, Purchases, and Service Providers

We may share limited information with trusted providers that help us process payments and donations, host the website, send email, prevent spam, analyze site performance, fulfill and ship orders, provide customer service, maintain records, or perform other services for CrossTalk. These providers receive information only as reasonably needed for their role and are expected to protect it.

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising. We may disclose information when required by law, to protect rights or safety, to investigate misuse, or as part of an organizational restructuring or transfer permitted by law.

Data Retention and Security

We retain information for as long as reasonably necessary for the purpose for which it was collected and for ministry, donor, accounting, tax, order, legal, security, and operational needs. Retention periods vary by record type and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards. No website, email, database, or internet transmission can be guaranteed completely secure. Please do not submit highly sensitive information through a general contact or prayer-request form.

Your Choices and Privacy Requests

You may unsubscribe from non-essential promotional email by using the unsubscribe link in a message or by contacting us. Service, receipt, security, and transaction-related messages may still be sent when necessary.

Depending on where you live and whether a privacy law applies, you may have rights to request access to, correction of, or deletion of certain personal information, or to appeal a decision about a request. We may need to verify your identity and may retain information where permitted or required by law. To submit a request, contact us using the information below.

Children’s Privacy

Our general website is not directed to children under 13, and we do not knowingly collect personal information from a child under 13 without appropriate consent. If you believe a child submitted personal information without permission, contact us so we can review and, where appropriate, delete it.

International Visitors

If you access the website from outside the United States, information may be processed and stored in the United States or other locations used by our service providers. Data-protection laws in those locations may differ from the laws where you live.

Changes to This Policy

We may update this policy to reflect changes in our website, services, providers, or legal obligations. The “Last updated” date identifies the most recent revision. Material changes may also be communicated in another reasonable manner.

Contact Us

Privacy questions or requests may be submitted through our website contact form, by phone at 1-800-688-3422, or by mail to PO Box 2528 Cedar Hill, TX 75106.