Last updated: July 1, 2026
Overview
We want to handle legitimate problems fairly while protecting the ministry from fraud, abuse, avoidable processing costs, and returned items that cannot be resold. This policy applies unless a product page, event, tour, or written agreement states different terms.
Donations
Donations are generally final and non-refundable. We may consider a refund for a duplicate gift, incorrect amount, unauthorized transaction, technical error, or accidental donation. Contact us as soon as possible, preferably within 10 days of the transaction. Donation requests are also governed by the Donation Policy.
Physical Products
Unused, undamaged physical products in resalable condition may generally be returned within 30 days after delivery. Contact us before mailing a return. Unauthorized returns may be refused or delayed. Books, CDs, DVDs, apparel, and other sealed or packaged items must include original packaging and components when reasonably applicable.
Items marked final sale, personalized items, clearance items, gift cards, opened media where copying is possible, and products that cannot be resold for health, safety, licensing, or condition reasons are not returnable unless defective or required by law.
Digital Products and Access
Digital downloads, streaming access, electronic files, online curriculum, and similar products are generally non-refundable once delivered, downloaded, accessed, or made available. We may provide a replacement, technical assistance, or refund when there is a verified duplicate charge, corrupted file, delivery failure, or error caused by CrossTalk that we cannot reasonably correct.
Damaged, Defective, Missing, or Incorrect Items
Contact us within 7 days after delivery if an item is damaged, defective, missing, or incorrect. Include the order number, a description, and clear photographs of the item and packaging when possible. Keep the item and packaging until we provide instructions. Depending on the situation, we may replace the item, provide missing components, issue store credit, or approve a refund.
Return Shipping and Original Shipping Charges
The customer is generally responsible for return shipping when the return is based on preference, ordering the wrong item, or an address supplied incorrectly. CrossTalk will generally cover reasonable return or replacement shipping when the problem was caused by our error or a verified damaged or defective item.
Original shipping charges, expedited-shipping charges, customs duties, and taxes are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.
Order Cancellations
Contact us promptly if you need to cancel an order. We will try to cancel orders that have not entered fulfillment, but cancellation is not guaranteed. Orders already shipped must follow the return process. Special-order, personalized, digital, event, travel, or third-party-fulfilled purchases may have separate cancellation terms.
How Approved Refunds Are Issued
Approved refunds are normally issued to the original payment method. We may require proof of purchase and identity verification. Banks and payment processors control final posting times. Shipping, processing, currency-conversion, and third-party fees may be non-refundable where permitted by law.
Abuse, Fraud, and Chargebacks
We may refuse a return or refund when an item has been used, altered, copied, damaged after delivery, returned outside the allowed period, or connected with suspected fraud or repeated abuse. Please contact us before filing a chargeback so we have an opportunity to investigate. We may contest inaccurate or abusive chargebacks using order, delivery, and communication records.
Contact Us
To request help, a return authorization, or a refund review, use our website contact form or call 1-800-688-3422. Do not mail a return until you receive instructions.